Thank you for shopping with NEW NATURE BEAUTY COSMETICS LTD. We value your satisfaction and want you to be happy with your purchase. If for any reason you’re not completely satisfied, we’re here to help.
RETURN POLICY
You have 7 days from the date of delivery to request a return or exchange.
To be eligible for a return:
• The item must be unused, unopened, and in the same condition that you received it.
• It must also be in the original packaging.
• Proof of purchase or receipt is required.
Note: Due to the nature of our products (cosmetics and personal care products ), we cannot accept returns on used or opened items for hygiene and safety reasons.
REFUND POLICY
Once we receive your item and inspect it, we’ll notify you about the status of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).
DAMAGED OR WRONG ITEMS
If you receive a damaged product or the wrong item, please contact us within 48 hours of delivery with a photo and your order number. We’ll make it right immediately.
HOW TO START A RETURN
Email us at [info.naturefieldproducts@gmail.com or office.naturefieldproducts@gmail.com] with:
• Your full name
• Order number
• The reason for the return
• Clear photos (if the item is damaged or incorrect)
Our customer service team will guide you through the return process.
Questions?
We’re here to help! Please contact us at info.naturefieldproducts@gmail.com or office.naturefieldproducts@gmail.com or +2349160740303 for any assistance.